Password Reset Process
To reset your password, click "Forgot Password" on the login screen and enter your account email.
Refund & Cancellation Policy
Refunds are processed within 5-7 business days once the cancellation request is approved by billing.
Pro Plan Features
The Pro Plan includes unlimited projects, priority support, advanced analytics and API access.
Shipping & Delivery Times
Standard shipping takes 3-5 business days; express orders arrive within 24-48 hours.
Data Privacy & Security
We encrypt all customer data at rest and in transit and never share it with third parties.
API Integration Setup
Generate an API key from Settings > Developers, then authenticate requests with a Bearer token.
Order Cancellation Steps
Orders can be cancelled from My Orders within 1 hour of placement, before they enter processing.
Mobile App Login Issues
If login fails, ask the user to update the app, clear cache, and confirm their device date/time.
Referral & Rewards Program
Users earn 500 points per successful referral, redeemable for discounts on future orders.
Invoice & Tax Document Requests
Invoices and tax documents can be downloaded as PDF from Billing > Invoice History.
Supported Languages & Regions
The platform currently supports 14 languages and ships to 32 countries worldwide.