Chatbot Conversations
1,842 conversations this month
Total Chats
1,842
this month
Resolved by AI
78%
1,437 conversations
Escalated
22%
405 conversations
Avg. Satisfaction
4.4 / 5
+0.2 vs last month
Avg. Handle Time
2m 40s
per conversation
| User | Last Message | Channel | Messages | Duration | CSAT | Outcome | Started | |
|---|---|---|---|---|---|---|---|---|
Nina Torres
|
"How do I reset my password?" | Web Widget | 6 | 1m 12s | 5.0 | Resolved | 10 min ago | |
Tomás Rivera
|
"I need a refund on order #8821" | 12 | 6m 48s | 3.0 | Escalated | 42 min ago | ||
Grace Lin
|
"What's included in the Pro plan?" | 4 | 0m 54s | 4.7 | Resolved | 1 hour ago |