Marketplace Operations

Food Delivery Marketplace Command Center Marketplace Live

6 metro regions · 2,184 partner restaurants · 3,940 delivery partners · $486,210 GMV today

Live Orders

2,168

8.2% vs last hour

Delivered Today

15,904

12.1% since yesterday

GMV Today

$486.2K

16.8% since yesterday

On-Time Delivery

94.6%

1.2pt vs target

Marketplace Clock

06:42:18

Marketplace Health Score

Excellent

On-Time 94.6% CSAT 4.81 Utilization 78.2%

Operating smoothly across all metros

7-day avg94

Trend+2 pts

Executive Marketplace Snapshot

Live across Metro North, Metro South, Bayview, Lakeside, Harborfront & Uptown Grid

Orders Today

18,942

11.4%

Gross GMV

$486.2K

16.8%

On-Time Delivery

94.6%

1.2pt

Customer Satisfaction

4.81

Restaurant Availability

91.3%

Rider Utilization

78.2%

Avg Delivery Time

27.4 min

1.6 min

Platform Revenue

$97,240

Order Success Rate

97.8%

Active Customers

62,410

AI executive summary: Marketplace operating smoothly — GMV is pacing 16.8% above last Thursday driven by Bayview and Lakeside dinner demand. Watch Harborfront rider supply between 6:30–8:00 PM; projected shortfall of 22 riders at peak.

Live Order Intelligence

Order funnel across the marketplace · updated 4s ago

18,942 today

318

Incoming

648

Preparing

412

Ready

790

Out for delivery

15,904

Delivered

222

Cancelled

Live Orders Feed

real-time

NT Nonna's Table#MP-77201 Bayview · $34.20 Preparing
GD Golden Dragon Wok#MP-77198 Metro North · $19.80 Ready
TV Taco Vivo#MP-77190 Lakeside · $27.40 Out for delivery
SS Sakura Sushi House#MP-77186 Harborfront · $52.10 New
SA Spice Alley Grill#MP-77179 Uptown Grid · $41.90 Delivered
BB Basil & Bloom Cafe#MP-77174 Old Port · $22.60 Cancelled

Live Dispatch Center

Auto-dispatch on

1,860

Available Riders

1,222

Assigned Riders

Fleet capacity

AI Dispatch Suggestions

Assign Marcus Webb to #MP-77201 — 380m away, 96% acceptance rate.

Batch #MP-77190 + #MP-77188 — both to Lakeview Terraces, 250m apart.

Dispatch efficiency96.4%

Avg pickup time4.2 min

Avg delay time2.8 min

Avg Deliver Per day12

Interactive Delivery Zone Map Live

Hot zones & demand density · 6 metros

Metro North Bayview · hot Lakeside Harborfront · low riders Uptown Grid

Riders Live

3,082

In Transit

790

Delayed

Hot demand Low rider supply Balanced Restaurant cluster

Rider Locations

6 live

Marcus Webb
6s ago

Downtown Loop · 1.2 km away
Elena Petrova
14s ago

Riverside · en route, 4 min ETA
Tyler Osei
21s ago

Old Town Market · picking up order
Priya Nair
48s ago

Maple Heights · delayed, traffic
Ahmed Farouk
1m ago

Downtown Loop · 2.8 km away
Lucia Moretti
1m ago

Riverside · heading to hub

AI Route Suggestions

3 active

Reroute Priya Nair via 5th Ave — current path adds 6 min due to Maple Heights congestion.

Batch #FD-38293 and #FD-38295 — both head to Riverside within 400m of each other.

Pre-position 3 riders near Old Town Market ahead of the 6 PM dinner surge.

Route Optimization Impact · Today

412 min

Time saved

186 km

Distance saved

1,240

Orders batched

Active Reroutes In Progress

Priya Nair · via 5th Ave 2 of 6 min
Batch #FD-38293 / #FD-38295 Pending pickup
Pre-position · Old Town Market 1 of 3 moved

Restaurant Partner Performance

2,184 partners · 1,994 online · 190 offline

View all

14.2 min

Avg prep time

96.1%

Acceptance rate

1.6%

Cancellation rate

Top Performing Restaurants

1Nonna's Table · Bayview $14,820 GMV4.92
2Golden Dragon Wok · Metro North $12,940 GMV4.78
3Sakura Sushi House · Harborfront $11,360 GMV4.85
4Spice Alley Grill · Uptown Grid $9,880 GMV4.69
5Taco Vivo · Lakeside $8,420 GMV4.61

Delivery Partner (Rider) Analytics

3,082 of 3,940 riders online

View fleet

94.8%

15,904

Completed today

4.87

Avg rider rating

Acceptance

94.8% of offers taken

1.6%

Cancellation rate

Top Performing Riders

1 Marcus Webb 58.4 km today · 4.96 142 deliveries
2 Elena Petrova 51.1 km today · 4.94 128 deliveries
3 Tyler Osei 44.6 km today · 4.91 119 deliveries
4 Priya Nair 39.7 km today · 4.88 104 deliveries

Customer Experience Center

1,284

New customers

42,690

Returning

6,840

VIP members

68.4%

Repeat purchase

Avg rating4.81

Net Promoter Score+64

Open complaints14

Restaurant Alerts

5 flagged

Basil & Bloom CafePrep time exceeds SLA by 9 min Critical
Harbor Grill HouseCancellation rate at 6.2% Watch
Sunrise Bagel Co.Went offline unexpectedly Offline
Coastal Curry KitchenLow stock on 3 menu items Watch

Demand Heatmap · Zone × Hour

Order volume, last 8 hrs

Zone	11a	12p	1p	2p	3p	4p	5p	6p
Bayview	120	240	380	180	90	200	420	280
Metro North	60	150	210	110	40	130	290	230
Lakeside	80	190	330	170	60	100	260	440
Harborfront	40	120	190	220	80	60	210	140
Uptown Grid	50	110	200	160	70	90	250	300

Bayview and Lakeside lead the 6 PM dinner surge · 700+ combined orders/hr

Campaign Status

3 live

Weekend Free Delivery+22% orders
New User $10 Off840 redeemed
Old Port Flash DealLaunching 6 PM

Marketing & Campaign Analytics

Coupons redeemed

4,168

Campaign revenue

$62.4K

Referral signups

612

App installs

3,240

Conversion rate

18.6%

CAC

$6.20

Customer Support Center

Open tickets

Resolved today

214

Avg response

2.4 min

Chat / call vol.

462

Top Issue Categories

Late delivery36%

FastPass Membership

Premium

Members

18,420

Free-delivery orders

9,860

Membership Tiers

Basic12,640 members
Plus4,380 members
Elite1,400 members

Marketplace Activity Timeline

Order #MP-77201 received

Nonna's Table, Bayview · just now
Restaurant accepted order

Golden Dragon Wok · #MP-77198 · 1 min ago
Rider assigned

Marcus Webb → #MP-77190 · 3 min ago
Order picked up

Taco Vivo · Elena Petrova · 6 min ago
Order delivered

#MP-77179 · Spice Alley Grill · 9 min ago

Restaurant Performance Matrix · Growth vs Rating

Last 30 days

Stars · High Growth / High Rating

Nonna's Table, Sakura Sushi House, Coastal Curry Kitchen

Hidden Gems · Low Growth / High Rating

Basque Kitchen, Lakeview Deli, Cedar & Smoke BBQ

Rising · High Growth / Low Rating

Golden Dragon Wok, Spice Alley Grill

At Risk · Low Growth / Low Rating

Basil & Bloom Cafe, Harbor Grill House

Advanced Orders

18,942 orders today · showing latest 5

Order ID	Customer	Restaurant	Rider	Zone	Value	Payment	Status	ETA	Rating
#MP-77201	Hannah Reyes	Nonna's Table	Marcus Webb	Bayview	$34.20	Card	Preparing	6:42 PM	—
#MP-77198	Owen Blackwood	Golden Dragon Wok	Elena Petrova	Metro North	$19.80	Mobile Wallet	Ready	6:38 PM	—
#MP-77190	Isla Fontaine	Taco Vivo	Tyler Osei	Lakeside	$27.40	Card	Out for delivery	6:31 PM	—
#MP-77186	Marcus Doyle	Sakura Sushi House	Priya Nair	Harborfront	$52.10	Card	New	6:52 PM	—
#MP-77179	Ken Watanabe	Spice Alley Grill	Ahmed Farouk	Uptown Grid	$41.90	Mobile Wallet	Delivered	6:12 PM	4.9

Food Delivery

Food Delivery Marketplace Command Center Marketplace Live

Executive Marketplace Snapshot

Live Order Intelligence

Live Orders Feed

Live Dispatch Center

AI Dispatch Suggestions

Interactive Delivery Zone Map Live

Rider Locations

AI Route Suggestions

Route Optimization Impact · Today

Active Reroutes In Progress

Restaurant Partner Performance

Top Performing Restaurants

Delivery Partner (Rider) Analytics

Top Performing Riders

Customer Experience Center

Restaurant Alerts

Demand Heatmap · Zone × Hour

$97,240

Campaign Status

Marketing & Campaign Analytics

Customer Support Center

Top Issue Categories

FastPass Membership

Membership Tiers

Marketplace Activity Timeline

Restaurant Performance Matrix · Growth vs Rating

Advanced Orders

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