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Luxury Hotel Operations Command Center

The Meridian Grand — Executive Console

214 rooms under management · 82% occupancy · 175 rooms occupied · Tuesday, Jul 24 2026

Good afternoon, Alexandra · Tuesday, Jul 24

The Meridian Grand is performing above target

93 hospitality score, ADR up 6.4% YoY, and 6 VIP arrivals expected tonight — suite inventory is your tightest constraint.

Occupancy

82%

Satisfaction

94%

Rating

4.7/5

RevPAR

$260.76

ADR

$318.00

Housekeeping

91%

RevPAR up 4.1% week-over-week 6 VIP arrivals tonight, Diamond Wing prioritized 312 reviews this quarter, 94% would recommend

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Occupancy trend · today is tracking highest of the week

Today's Priorities

4 open
  • 1

    Prep Diamond Wing for VIP wave

    High
    Marcus C. Assigned to Marcus C. Review →
  • 2

    Close the housekeeping gap

    Urgent
    Aisha M. Assigned to Aisha M. Assign help →
  • 3

    Lock in dynamic pricing lift

    Ready
    RS Assigned to Revenue System Approve →
  • 4

    Confirm late-checkout waitlist

    Medium
    James K. Assigned to James K. Confirm →
95% AI confidence Generated 3 min ago

VIP Arrival Queue

Priority check-in · live

2 VIP arriving
  • Eleanor Blackwood Eleanor BlackwoodDiamond Suite 1204 · Anniversary amenity prep Room ready 3:00 PM in 22 min
  • Ravi Thakur Ravi ThakurPlatinum Suite 812 · Ocean Suite, anniversary stay Prepping 3:15 PM in 37 min
View full check-in queue (28 today)

Live Occupancy

82% occupied
Trending toward sellout

175 / 214 rooms occupied

Housekeeping Alerts

7 in progress
  • Room 304Turn in progress · Aisha M. 6 min
  • Room 309Dirty · VIP arrival at 4 PM Priority
  • Room 512Inspected & ready · Elena V. 11 min
  • Suite 1204Turndown scheduled · 7 PM Queued

Today at a Glance

Arrivals

28

6 VIP

Departures

22

4 late checkout

Revenue Today

$55.8K

+6.4% YoY

Avg. Rating

4.7/5

312 reviews

Resort Weather · Now

Poolside ideal

78°F

Partly sunny · Feels 80°

Wind

9 mph

Humid

61%

Rain

4%

2 PM

81°

4 PM

79°

6 PM

75°

8 PM

70°

VIP Guests In-House

6 tonight
  • Eleanor Blackwood Eleanor BlackwoodSuite 1204 · Diamond member Diamond
  • Ravi Thakur Ravi ThakurSuite 812 · Anniversary stay Platinum
  • James Kowalski James KowalskiSuite 1601 · Corporate account Gold

Check-in Queue

28 today
  • Room 512 guest profile photo 3:00 PMRoom 512 · Deluxe King Ready
  • Room 318 guest profile photo 3:15 PMRoom 318 · Twin Queen Ready
  • Suite 1204 VIP guest profile photo 4:00 PMSuite 1204 · VIP welcome amenity Prep
  • Room 227 guest profile photo 4:30 PMRoom 227 · Standard Queen Ready
  • Room 409 guest profile photo 5:45 PMRoom 409 · Late arrival flagged Pending
View full check-in queue (28 today)

Check-out Queue

22 today
  • Room 204 guest profile photo 11:00 AMRoom 204 · Folio $842.10 Settled
  • Room 615 guest profile photo 11:00 AMRoom 615 · Folio $1,204.60 Pending charge
  • Room 733 guest profile photo 1:00 PMRoom 733 · Late checkout approved Extended
  • Room 118 guest profile photo 11:00 AMRoom 118 · Folio $412.00 Settled
  • Room 227 checkout guest profile photo 12:30 PMRoom 227 · Folio $598.40 Settled
17 settled · 1 pending charge $8,240 collected

Room Service Queue

3 active
  • Room 1204 · Breakfast for twoRequested 7 min ago
  • Suite 812 · Champagne & strawberriesRequested 12 min ago En route
  • Room 318 · Pressing serviceRequested 24 min ago Delivered
  • Penthouse · Late dinner serviceRequested 3 min ago
  • Suite 1601 · Nightcap & cheese boardRequested 18 min ago Delivered

Housekeeping Command Center

14 on duty
9 available 4 turning a room 1 on break
  • Aisha M. Aisha M.Floor 3 7/10 rooms Available
  • Elena V. Elena V.Floor 5 6/7 rooms Available
  • Carlos R. Carlos R.Room 309 · Turnover 4/9 rooms In room
  • Nadia P. Nadia P.Suites 5/5 rooms Available
  • Tomas S. Tomas S.Back at 3:15 PM 5/9 rooms On break

Guest Experience · VIP & Loyalty

All guests
  • Eleanor Blackwood Eleanor BlackwoodSuite 1204 · Diamond, 14 stays Diamond
  • Ravi Thakur Ravi ThakurSuite 812 · Platinum, 6 stays Platinum
  • Margaux Fontaine Margaux FontainePenthouse · Diamond, 9 stays Diamond
  • James Kowalski James KowalskiSuite 1601 · Gold, corporate Gold
  • Harriet Blackwood Harriet BlackwoodSuite 1204 · Platinum, repeat Platinum

Restaurant & Dining

32 covers

Revenue Today

$18.4K

Waitlist

1 party

  • 6:30 PM · Thakur party (2)Confirmed
  • 7:15 PM · Nowak party (2)Waitlist
  • 8:00 PM · Blackwood party (6)Confirmed

Serenity

11 bookings

Revenue Today

$4.6K

Utilization

78%

  • 1:30 PM · Couples massageDone
  • 3:00 PM · Facial — BlackwoodIn session
  • 5:30 PM · Hot stone — PetrovUpcoming

Events & Banquets

3 today

Revenue Today

$12.9K

Guests hosted

240

  • 10 AM · Hanley–Chen RehearsalBallroom
  • 1 PM · Vantage Corp. SummitHall B
  • 7 PM · Sommelier TastingTerrace

Revenue Intelligence · By Category

Today's revenue mix across all property outlets

$55.8K
Rooms · $19.9K Restaurant · $18.4K Events · $12.9K Spa · $4.6K Other · $0.4K

Room revenue: 36% · Restaurant: 33% · Events: 23% · Spa & other: 8% of today's total.

ADR vs. RevPAR

+6.4% YoY

RevPAR by Room Category

Penthouse Suite$1,842
Ocean Suite$986
Deluxe King$612
Standard Queen$294

Penthouse and Ocean Suite lead RevPAR growth this week — up 9.2% and 5.8% respectively on VIP demand.

Hotel Activity Timeline

Live
  • 2:42 PM

    VIP arrival flagged · Eleanor Blackwood

    Suite 1204 · anniversary amenity prep underway

  • 2:18 PM

    Room 512 marked clean

    Inspected and ready by Aisha M.

  • 1:55 PM

    Nadia Petrov checked in early

    Room 512 · Deluxe King

  • 1:30 PM

    New 5-star review submitted

    Harriet Cole · "impeccable service"

  • 12:47 PM

    Maintenance ticket opened

    Room 405 · A/C unit not cooling

Front Desk Flow

Today

28

Arrivals

6 VIP · 18 in

22

Departures

4 late · 9 done

Avg. check-in time3m 40s
Front desk staffnext change 6 PM
Current occupancy82% · 175 / 214 rooms

Quick Actions

New Reservation Check-In Guest Check-Out Guest Log Maintenance Room Service Order Assign Housekeeper