Ticket Summary Report
Support ticket status overview
+6%
Open Tickets
312
331
Last period → This period
-3%
Pending Tickets
242
235
Last period → This period
+11%
Resolved Tickets
252
280
Last period → This period
-18%
Avg. Resolution Time
9.4h
7.7h
Last period → This period
SLA Compliance
94.2%of 331 open tickets
Customer Satisfaction (CSAT)
4.6/ 5 from 486 responses
First Response Time
1.8havg. across all agents
Ticket Status
Open · 34%
Pending · 24%
Resolved · 28%
Closed · 14%
Tickets by Priority
Agent Workload
AK
Aiden Kessler
42 tickets · 96% SLA
PS
Priya Sharma
38 tickets · 91% SLA
MC
Marcus Chen
29 tickets · 88% SLA
DK
Daniel Kim
21 tickets · 79% SLA
Recent Tickets
| Ticket # | Subject | Customer | Priority | Status |
|---|---|---|---|---|
| #TCK-4821 | Unable to reset password | Olivia Bennett | High | Open |
| #TCK-4822 | Invoice discrepancy on order #9012 | Marcus Chen | Medium | Pending |
| #TCK-4823 | Feature request: dark mode export | Priya Sharma | Low | Resolved |
| #TCK-4824 | App crashes on checkout | Daniel Kim | High | Open |
| #TCK-4825 | Refund not processed | Isabella Rossi | Medium | Closed |
| #TCK-4826 | Cannot upload profile photo | Marco Diaz | Low | Open |
| #TCK-4827 | API rate limit errors on webhook | Sofia Reyes | High | Pending |
| #TCK-4828 | Billing address not saving | Ethan Brooks | Low | Resolved |
| #TCK-4829 | Two-factor login loop | Priya Sharma | High | Open |
| #TCK-4830 | Export to CSV missing columns | Noah Bennett | Medium | Resolved |