Orders
42
Avg. Order Value
$114.76
Lifetime Spend
$4,820
Loyalty Points
6,240
Engagement
88/100
Last Order
Jul 18
Customer Insights
Low Churn RiskRecency
4 days
Frequency
3.5 / mo
Monetary
$114.76
Return Rate
2.4%
Recent Orders
| Order | Date | Items | Total | Status |
|---|---|---|---|---|
| #48212 | Jul 18, 2026 | 3 items | $142.00 | Delivered |
| #48108 | Jun 30, 2026 | 1 item | $68.00 | Delivered |
| #47965 | Jun 12, 2026 | 2 items | $96.50 | Shipped |
| #47810 | May 28, 2026 | 4 items | $211.20 | Delivered |
Activity
Order #48212 delivered — 3 items, $142.00
Jul 18, 3:42 PM
Support ticket resolved — wrong item received in order #48108
Jul 2, 11:05 AM · Sofia Reyes
Reached Gold Tier loyalty status
Jun 30, 9:18 AM · System
Internal note added by Sofia Reyes
Jun 20, 2:14 PM
Recommended Next Actions
Nudge toward Platinum tier
Only 3,760 pts away — send a personalized offer
Request a product review
Order #48212 delivered 10 days ago, no review yet
Internal Notes
Sofia Reyes · Jun 20, 2026
Prefers email over phone. Very responsive, easy to work with.
Amelia Hart · May 4, 2026
Referred 2 friends who signed up — flag for referral bonus review.
Loyalty Progress
Points Balance
6,240 pts
3,760 pts to Platinum
Default Address
Manage412 Harbor View Drive
San Francisco, CA 94107
United States
Billing address same as default