At-Risk Accounts
142
Revenue at Risk
$284K
Model Confidence
89%
Accounts Scored
3,412
Last trained Jul 18, 2026
Risk Segmentation
3,412 accounts scoredCritical (>80%)
142
4.2% of base
Elevated (50-80%)
486
14.2% of base
Healthy (<50%)
2,784
81.6% of base
Top Feature Drivers
Login frequency decline (30d)0.34 impact
Open/unresolved support tickets0.27 impact
Days to contract renewal0.19 impact
Feature adoption breadth0.12 impact
NPS survey sentiment0.08 impact
Top At-Risk Accounts
View all →| Account | Churn Probability | MRR | Key Signal | Trend |
|---|---|---|---|---|
| Northwind Traders | 94% | $4,200 | Login frequency down 80% | Worsening |
| Blue Harbor Co. | 88% | $2,800 | 3 unresolved support tickets | Worsening |
| Summit Retail Group | 76% | $6,100 | Contract renewal in 14 days, no engagement | Stable |
| Cascade Analytics | 71% | $1,950 | Feature adoption below cohort avg | Stable |
| Ironclad Freight | 68% | $3,400 | NPS score dropped to 4 | Improving |
Suggested Action
Trigger a proactive check-in campaign for accounts scoring above 85% — historically this reduces churn by 22% when initiated within 48 hours.
Model Accuracy Trend
Apr 202684.1%
May 202686.4%
Jun 202687.8%
Jul 202689.0%
Precision / Recall
0.86 / 0.81
Model Details
- AlgorithmGradient Boosted Trees
- Training Set18,204 records
- Features Used32
- Retrain CadenceWeekly
- Next RetrainJul 25, 2026
Recent Activity
- Model retrained
Jul 18, 2026 · accuracy +1.2% - Check-in campaign sent
Jul 16, 2026 · 38 accounts - 3 accounts moved out of risk band
Jul 12, 2026