Impact Score
87 / 100
AI Confidence
91%
Abandonment Rate
68.4%
Affected Sessions
4,820
Revenue Impact
-$18,400
Days Active
6 days
AI Summary
Checkout abandonment rose 14% this week, concentrated almost entirely on mobile Safari (+38% relative increase). The spike began the same day the new payment verification step shipped, suggesting a friction point in that flow on iOS devices.
Abandonment Rate — Last 14 Days
+14% WoWContributing Factors
Related Metrics
Mobile Safari conversion rate
14-day rolling average
1.9% ↓ 1.4pt
Avg. checkout completion time
Mobile Safari only
48s ↑ 22s
Support tickets mentioning "payment error"
Last 7 days
37 tickets
Recommended Actions
Roll back or hot-patch iOS payment verification step
Highest leverage fix · est. recovers ~62% of lost sessions
Add fallback for slow 3D Secure redirects
Reduces timeout-related drop-off
Send win-back email to abandoned mobile sessions
Short-term recovery while fix ships
Similar Past Insights
Desktop checkout latency spike — resolved after CDN config fix
Feb 4, 2026 · Recovered 91% of lost conversion
Android form validation bug — resolved via app patch 4.2.1
Nov 18, 2025 · Recovered 84% of lost conversion